About Community Concern of WNY

Valerie Nowak

Welcome to Community Concern of WNY.  This January I began my new role as CEO.  In 2006, I began my service at CCWNY as a Mental Health Counseling Intern.  My internship experience was crucial to the development of my clinical skills and I was given the opportunity to continue with the agency as a therapist.  In 2014, I accepted the opportunity to gain administrative knowledge by entering the Master of Public Administration: Healthcare Administration program at Hilbert college where I graduated with honors in 2016.  I spent years getting to know and serving this population. I advanced into the role of Clinic Coordinator and eventually Director of Programs and Services before my current position.  I am incredibly grateful for the opportunities provided to me by this organization and I look forward to continuing to serve the community.

The behavioral health needs of the community continue to grow.  An Erie County analysis shows that between 45% and 92% of the population in Southern Erie County have unmet mental health needs.  In response to this need, Community Concern acquired Hamburg Counseling Services, located in the Village of Hamburg.  This has allowed us to expand our behavioral health counseling services.  Both of our locations are set in quaint, woodsy and relaxing environments.  A benefit both to the clients we serve and the clinicians and staff who serve them.  Additionally, both locations offer Senior Services to the local aging population and their adult children.  Health Home Case Management Services are also available to individuals with Medicaid who have two or more chronic health conditions.  Please inquire to learn more. 

Vision Statement

Community Concern of WNY, Inc. will be the leading human service organization that meets the changing needs of the Western New York community with high quality, state of the art senior and behavioral health services.

Mission Statement

The mission of Community Concern of WNY, Inc. is to deliver the needed human services intended to reduce social and emotional distress and thereby improving individual/family functioning and quality of life. We will accomplish this with a professional dedicated staff, government support, and volunteer / community involvement.

Community Concern is a not-for-profit social service agency founded in 1971 by concerned community residents to improve the quality of life for those in social or emotional distress.

Services are funded by the Erie County Department of Senior Services, Towns of Evans, Brant, Collins, North Collins and Eden, and Individual and business contributions

All services are provided in accordance with laws governing personal rights and confidentiality. Services are available regardless of race, color, sexual orientation or religion.

First Offender and Senior Care Management services are free to residents of Evans, Brant, Collins, North Collins and Eden. Fees apply to residents outside the five-town area for and all other agency services. Behavioral health services are covered by major health insurances. Co-payments for behavioral health treatment may apply.


  • Services will be available to all eligible individuals regardless of ability to pay, race, color, religion or sexual orientation.
  • Services will be based on the strengths of the consumer who is treated with dignity, respect and unconditional positive regard.
  • Services will reflect a holistic approach and attempt to assist with all basic needs of the consumer.
  • Consumers’ rights to freedom from mistreatment, voluntary participation, and confidentiality will be respected to the fullest extent of New York State law.
  • Consumers and their families shall participate in their treatment and have a role in program service decisions, when appropriate.
  • Full consideration and respect will be given to staff and volunteers.